RETURN & REFUND POLICY
Last Updated: October 29, 2026
VELYRA™ is operated by LEMBROUK LLC.
Website: https://www.velyrausa.com
Customer Support Email: support@velyrausa.com
Additional Contact Email: marketing@velyrausa.com
30-Day Money-Back Guarantee
At VELYRA™, we want you to feel confident shopping with us.
We offer a 30-day return window for eligible purchases. You may request a return within 30 calendar days of the delivery date, subject to the conditions explained in this policy.
Please read this policy carefully before purchasing.
1. Return Eligibility
To qualify for a standard change-of-mind return, your item must:
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Be returned within 30 calendar days of delivery.
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Be unworn beyond trying on for fit.
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Be unwashed and unaltered.
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Be clean and in its original condition.
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Have original tags attached, where applicable.
Items showing signs of regular wear, washing, alterations, stains, damage, or misuse may not qualify for a change-of-mind return.
For hygiene reasons, garments must be returned in a clean and suitable condition.
These conditions do not limit any rights you may have under applicable consumer protection laws, including rights relating to defective, damaged, or incorrectly supplied products.
2. How to Request a Return
Please contact our customer support team before sending an item back.
To start a return:
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Email support@velyrausa.com with the subject line “Return Request.”
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Include your order number and the product you wish to return.
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Tell us the reason for your return.
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Follow the return instructions provided by our team.
Our team will explain the next steps and provide the applicable return address.
Please do not send returns to an address printed on a shipping label without first confirming that it is the correct return address.
3. Return Shipping Costs
For eligible change-of-mind returns, including a preference or fit issue, the customer is responsible for return shipping costs.
Original shipping charges, if any, are not refundable for change-of-mind returns unless required by law.
If your item arrives damaged, defective, or incorrect, contact support@velyrausa.com so we can review the issue and arrange an appropriate resolution. Where applicable, we will provide return shipping arrangements or reimburse eligible return shipping costs as required by law.
4. Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
We aim to process approved refunds within 10 business days after approval. Your bank, card issuer, or payment provider may require additional time before the funds appear in your account.
Refunds are calculated based on the amount actually paid for the eligible returned merchandise, subject to applicable law and any disclosed promotional terms.
5. Exchanges and Size Changes
If you need another size, please contact support@velyrausa.com with your order number and the size you would prefer.
Exchanges are subject to product availability.
If an exchange is unavailable, our team will explain the available options under this policy and applicable law.
6. Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, email support@velyrausa.com with:
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Your order number.
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A description of the problem.
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Photographs of the item, if helpful.
We will review your request and work with you to provide an appropriate resolution.
Please contact us as soon as reasonably possible after discovering the issue. This request does not reduce any non-waivable consumer rights you may have under applicable law.
7. Promotional Offers and Bundles
If you purchase products through a bundle, multi-item offer, or quantity discount, any refund for a partial return will be calculated using the actual amount paid and the terms of the promotion disclosed when you purchased.
Where applicable, a partial return may affect the promotional discount for items you keep. Any adjustment will be explained and handled in accordance with applicable law.
8. Order Cancellations
If you need to cancel an order, contact support@velyrausa.com as soon as possible.
We cannot guarantee cancellation once an order has entered processing or has been shipped.
If an order cannot be canceled, you may request a return under this policy once the item has been delivered, where eligible.
This section does not override any cancellation or refund rights provided by applicable law.
9. Refunds for Undelivered or Cancelled Orders
If we are unable to ship your order within the timeframe required by applicable law, we will provide any notice and cancellation options required by law.
Where a refund is required, we will refund the applicable amount in accordance with legal requirements.
10. Contact Us
For questions regarding returns, refunds, exchanges, or damaged items, please contact:
VELYRA™
Operated by: LEMBROUK LLC
Website: https://www.velyrausa.com
Customer Support Email: support@velyrausa.com
Additional Contact Email: marketing@velyrausa.com
For return shipments, please contact customer support first to obtain the applicable return address.
Our goal is to make the return process clear, fair, and straightforward.