FREQUENTLY ASKED QUESTIONS
Welcome to the VELYRA™ Help Center. Find answers to common questions about our products, sizing, orders, shipping, and returns.
PRODUCTS
What are VELYRA™ fleece-lined leggings?
VELYRA™ fleece-lined leggings are designed to combine the sleek appearance of everyday leggings with a soft inner lining for added warmth in colder weather.
Please review the product page for the specifications of the exact item you are purchasing.
Are the leggings warm?
The soft fleece lining is designed to provide additional comfort and warmth in cold weather. The level of warmth you experience will depend on outdoor conditions, your activity, and what you wear with the leggings.
Do they look like regular leggings?
They are designed to maintain a sleek, fitted outer appearance while offering a soft fleece-lined interior.
How do I choose my size?
Please check the size chart on the product page before ordering. If you are between sizes or have a question about fit, contact support@velyrausa.com before purchasing.
How should I care for my leggings?
Follow the care instructions on the garment's care label or the specific product instructions provided with your order.
ORDERS
How do I know my order was placed successfully?
An order confirmation will be sent to the email address provided at checkout. If you cannot find it, check your spam or junk folder.
If you still need assistance, contact support@velyrausa.com with any available order details.
Can I change or cancel my order?
Contact us as soon as possible if you need to change or cancel an order.
We cannot guarantee changes or cancellations after an order has entered processing or has been dispatched. If cancellation is not possible, our return policy may apply once the order is delivered.
I entered the wrong shipping address. What should I do?
Email support@velyrausa.com immediately with your order number and the correct address.
Address changes cannot be guaranteed once an order is being processed or has been shipped.
SHIPPING
Where does VELYRA™ ship?
We ship to destinations available at checkout. The available shipping methods and charges are displayed before you complete your purchase.
How long will delivery take?
Any available processing and delivery estimates are displayed on the product page or at checkout. Processing time and carrier transit time are separate.
Delivery estimates may vary depending on destination, carrier operations, holidays, and other circumstances.
Please see our Shipping Policy for full details.
Will I receive tracking information?
Where tracking is available, we will send tracking details when your order is dispatched or when the carrier makes those details available.
Please allow time for tracking information to update.
My tracking says delivered, but I cannot find my package. What should I do?
Check your delivery area, mailbox, household members, and any carrier delivery notices.
If you still cannot locate the package, contact support@velyrausa.com with your order number and tracking information so we can review the issue.
RETURNS AND REFUNDS
Does VELYRA™ offer a 30-day money-back guarantee?
We offer a 30-day return window for eligible purchases. You must request a standard return within 30 calendar days of delivery and meet the conditions explained in our Return & Refund Policy.
What condition must an item be in to qualify for a return?
For a standard change-of-mind return, items must be unworn beyond trying on, unwashed, unaltered, clean, and in their original condition, with tags attached where applicable.
Different rights may apply to damaged, defective, or incorrectly supplied products.
How do I start a return?
Email support@velyrausa.com with the subject line “Return Request,” your order number, and the item you wish to return. Our team will provide the applicable instructions.
Who pays for return shipping?
For eligible change-of-mind returns, the customer is responsible for return shipping costs. For damaged, defective, or incorrect items, contact our team so we can review the issue and arrange an appropriate resolution.
How long do refunds take?
Once the returned item has been received, inspected, and approved, we aim to process your refund within 10 business days. Your payment provider may need additional time to display the funds.
Can I exchange my leggings for another size?
Exchanges are subject to availability. Contact support@velyrausa.com with your order number and the size you need.
STILL NEED HELP?
Our customer support team is happy to assist.
Email: support@velyrausa.com
Brand: VELYRA™
Operated by: LEMBROUK LLC
Website: https://www.velyrausa.com
Please include your order number whenever you contact us about an existing purchase.