PRIVACY POLICY
Last Updated: October 29, 2026
1. Introduction
VELYRA™ we respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit https://www.velyrausa.com, browse our products, place an order, contact customer support, or otherwise interact with our services.
VELYRA™ is operated by LEMBROUK LLC.
Website: https://www.velyrausa.com
Customer Support Email: support@velyrausa.com
Additional Contact Email: marketing@velyrausa.com
By using our website, you acknowledge that you have read this Privacy Policy.
2. Personal Information We Collect
The information we collect depends on how you interact with our website and services.
Information You Provide
We may collect your name, email address, phone number, billing address, shipping address, order details, customer service messages, product reviews, and other information you voluntarily provide.
Order and Payment Information
When you make a purchase, we collect information needed to process and fulfill your order, including products purchased, order value, shipping information, payment status, and transaction details.
Payments are processed through the payment providers available at checkout. Payment information is handled according to the applicable provider's security practices and privacy policy.
Device and Usage Information
When you browse our website, we may automatically collect technical and usage information, including your IP address, browser type, device information, pages visited, referring website, and interactions with our website.
Cookies and Similar Technologies
We and our service providers may use cookies, pixels, tags, and similar technologies to support website functionality, remember preferences, measure traffic, analyze shopping activity, and evaluate advertising performance.
The technologies used depend on the services and integrations enabled on our website.
3. How We Use Personal Information
We may use personal information to:
-
Process payments and fulfill orders.
-
Arrange shipping, delivery, returns, exchanges, and refunds.
-
Send order confirmations, shipping updates, and transactional communications.
-
Respond to customer service requests.
-
Maintain, troubleshoot, and improve our website and shopping experience.
-
Understand product interest and website performance.
-
Detect fraud, unauthorized transactions, and security threats.
-
Send promotional emails or text messages where permitted by law and consistent with your preferences.
-
Measure marketing campaign performance and support advertising where enabled.
-
Comply with applicable laws and protect our legal rights.
We do not use personal information for purposes materially different from those described in this policy without providing any additional notice or obtaining any consent required by law.
4. How We Share Personal Information
We may disclose personal information to service providers and other parties when necessary to operate our business, including:
E-commerce and hosting providers: To host and operate our online store and support order processing.
Payment providers: To process payments, verify transactions, and help prevent fraud.
Shipping and fulfillment providers: To prepare, ship, track, and deliver orders and help process returns.
Customer support and communication providers: To respond to inquiries and send transactional or opted-in marketing communications.
Analytics and advertising providers: To analyze website activity, measure advertising effectiveness, and support advertising or remarketing where enabled.
Professional advisers and public authorities: To comply with legal obligations, respond to lawful requests, enforce our policies, or protect our rights and the rights of others.
Business transaction participants: In connection with a proposed or completed merger, acquisition, financing, restructuring, or sale of business assets, where permitted by law.
Depending on the applicable privacy law, certain disclosures to advertising partners may be considered a “sale” or “sharing” of personal information, even when no money is exchanged directly for that information.
Where required, we provide applicable privacy choices and opt-out mechanisms.
5. Shopify and Third-Party Services
Our store is powered by Shopify, which provides technology for operating our online store and supporting shopping activities.
Your information may be processed by Shopify and other service providers involved in operating our business, subject to their applicable privacy policies and contractual obligations.
Our website may also contain links to third-party websites, payment services, social media services, or other platforms. We are not responsible for the independent privacy practices of those third parties.
We encourage you to review their privacy policies before providing personal information directly to them.
6. Cookies and Advertising Technologies
Cookies and similar technologies may be used to keep your shopping cart functioning, remember preferences, maintain security, understand website performance, and measure marketing campaigns.
Where enabled, advertising pixels and similar tools may help us measure advertisements or show relevant advertising on other websites and platforms.
You may be able to manage cookies through your browser settings and through the privacy or cookie preference tools available on our website.
Where required by law, we will provide applicable cookie choices and respect legally recognized opt-out preference signals.
Disabling certain cookies may affect website functionality.
7. Email and Text Message Marketing
If you subscribe to promotional communications, we may send marketing emails or text messages in accordance with your preferences and applicable law.
You can unsubscribe from marketing emails using the unsubscribe link provided in the message.
Where supported, you can opt out of marketing text messages by replying STOP. You may reply HELP for assistance where supported.
Opting out of promotional communications does not prevent us from sending necessary transactional messages, such as order confirmations and shipping notifications.
Consent to receive marketing text messages is not a condition of purchasing goods or services.
8. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including fulfilling orders, providing customer support, maintaining required business records, resolving disputes, preventing fraud, and complying with legal obligations.
Retention periods depend on the type of information, the purpose for which it is used, and the applicable legal requirements.
When information is no longer reasonably necessary, we will take appropriate steps to delete it, de-identify it, or otherwise handle it as permitted by law.
9. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.
10. U.S. State Privacy Rights
Depending on your state of residence, the nature of our business, and applicable law, you may have some or all of the following rights:
-
The right to access certain personal information we hold about you.
-
The right to request correction of inaccurate personal information.
-
The right to request deletion of certain personal information.
-
The right to obtain a portable copy of certain personal information.
-
The right to opt out of certain sales, sharing, targeted advertising, or profiling activities.
-
The right to limit certain uses of sensitive personal information where applicable.
-
The right to appeal certain decisions concerning a privacy request.
-
The right not to receive unlawful discriminatory treatment for exercising your privacy rights.
These rights are subject to legal exceptions, verification requirements, and other limitations under applicable law.
How to Exercise Your Rights
To submit a privacy request, email support@velyrausa.com with the subject line “Privacy Request.”
Please identify the request you wish to make and provide enough information for us to process it. We may need to verify your identity before responding.
Where permitted by law, an authorized agent may submit a request on your behalf.
If applicable law provides a right to appeal our decision, you may request an appeal by replying to our response with the subject line “Privacy Appeal.”
Opting Out of Sale, Sharing, or Targeted Advertising
Where applicable, you may exercise your opt-out rights through the privacy choices available on our website or by contacting support@velyrausa.com.
Where required by applicable law, we will honor recognized opt-out preference signals and provide the mechanisms required for our actual privacy practices.
11. Children's Privacy
Our website is intended for a general shopping audience and is not directed to children under 13 years of age.
We do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information to us, contact support@velyrausa.com so we can review the matter and take appropriate action.
Where a different legal age or additional protection applies, we will follow the applicable law.
12. International Data Processing
Depending on the location of our service providers, your personal information may be processed or stored in a country other than the country in which you reside.
Where required by applicable law, appropriate safeguards will be used for relevant international transfers.
13. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business, website technology, service providers, or legal obligations.
The date at the top of this page indicates when the policy was last updated. Any revised version will be published on this page.
14. Contact Us
For questions about this Privacy Policy or to submit a privacy request, contact:
VELYRA™
Operated by: LEMBROUK LLC
Website: https://www.velyrausa.com
Customer Support Email: support@velyrausa.com
Additional Contact Email: marketing@velyrausa.com