SHIPPING POLICY

Last Updated: October 29, 2026

VELYRA™ is operated by LEMBROUK LLC.

Website: https://www.velyrausa.com
Customer Support Email: support@velyrausa.com
Additional Contact Email: marketing@velyrausa.com

1. Shipping Destinations

VELYRA™ ships to the destinations available at checkout.

Available shipping methods, shipping charges, and any applicable delivery estimates will be displayed during checkout before you complete your purchase.

Please ensure that your shipping address is complete and accurate.

2. Order Processing

Orders are processed according to the processing timeframe communicated on our website or at checkout.

Processing time is separate from carrier transit time.

Orders may take longer to process during holidays, promotional events, periods of high demand, or circumstances affecting our fulfillment providers.

If no shipping timeframe is indicated, we will ship within the timeframe required by applicable law.

3. Estimated Delivery Times

Available processing and delivery estimates will be displayed on the relevant product page or during checkout.

Delivery estimates depend on the destination, shipping method, order processing, and carrier operations.

Unless expressly stated otherwise, estimated delivery dates are estimates and are not guaranteed delivery dates.

We will not knowingly advertise a shipment timeframe without a reasonable basis for expecting to meet it.

4. Shipping Costs and Free Shipping

Shipping charges are displayed at checkout before payment.

Where we offer free shipping, the applicable conditions, exclusions, and minimum purchase requirements, if any, will be disclosed in the relevant offer or at checkout.

Any shipping promotion applies according to the conditions disclosed when the order is placed.

5. Order Confirmation and Tracking

After you place an order, an order confirmation will be sent to the email address provided at checkout.

Where tracking is available, tracking details will be sent when your order is dispatched or when the information becomes available from the carrier.

Tracking may take some time to update after an order has been shipped.

Please check your spam or junk folder if you cannot find your confirmation or tracking email.

6. Incorrect or Incomplete Addresses

Customers are responsible for providing an accurate shipping address when placing an order.

If you notice an error, contact support@velyrausa.com as soon as possible.

We cannot guarantee address changes after an order has entered processing or been dispatched.

Where an order cannot be delivered because of an incorrect address, any available resolution or reshipping charge will be handled in accordance with the circumstances and applicable law.

7. Shipping Delays

Shipping and delivery may be affected by weather, carrier disruptions, customs processing, holidays, fulfillment issues, or other circumstances beyond our reasonable control.

If we learn that we cannot ship your order within the promised timeframe, or within the timeframe required by applicable law, we will provide the notices and options required by law.

Depending on the circumstances, you may be offered the option to agree to a delay or cancel the affected order and receive a refund.

We will not treat your silence as consent to a delay where applicable law requires affirmative consent.

8. Delivered but Not Received

If tracking indicates that your order was delivered but you cannot locate it, please check your delivery area, mailbox, household members, and any carrier delivery notices.

If you still cannot locate your package, contact support@velyrausa.com with your order number and tracking details.

We will review the available information and explain the next steps.

This process does not limit any rights or remedies available under applicable law.

9. Damaged Packages or Incorrect Items

If your package arrives damaged or contains the wrong product, contact support@velyrausa.com with your order number and a description of the issue.

Photographs may help us assess the situation.

Please refer to our Return & Refund Policy for more information.

10. International Orders

For destinations outside the United States, where available, additional taxes, duties, customs charges, or import requirements may apply.

Responsibility for these charges will be determined by the information disclosed at checkout and applicable law.

Customers are responsible for complying with import requirements that apply to their destination.

11. Contact Us

For shipping questions, contact:

VELYRA™
Operated by: LEMBROUK LLC
Website: https://www.velyrausa.com
Customer Support Email: support@velyrausa.com
Additional Contact Email: marketing@velyrausa.com